How many fast food joints have managers who come to your table and offer to refill your drink and replace your fries with some fresh, hot ones (at no charge)? That's what happened today when I ate lunch at my local Chick-fil-A. I was stunned. I declined the offer. But, as I was leaving, that same manager took my tray and offered again to refill my drink. This time, I accepted.
I had already been impressed with the place before I witnessed the great service. When I came in, I saw lots of happy children playing in the kids area at the front, where I also heard some "top 40" music playing over the sound system. I thought, "that's nice, but I was hoping for a more relaxing environment." I got my order (served so quickly I was amazed) and headed toward the back of the place.
Here's the cool thing. They had different music playing in the back of the restaurant. It was soothing and quiet -- exactly what I wanted. I have to assume they had an architect or interior design expert put a lot of thought into this. They realized that the people who headed to that area were trying to get away from the noisy Kid's Zone, so they adapted the music accordingly. Perfect.
Of course, the food was pretty tasty too. Plus, they have those cool cow mascots.